Aftercare, maintenance and support for your EV charging point
At Mr Charger, we are extremely proud of our high standard of installation and customer service. But not only do we seek to provide our prestigious service to our new customers, but to existing customers too. Our specialists will continue maintenance for installed EV charging stations, regardless of the manufacturer. We strive to meet the needs of our customers, as well as the expectations they seek from their EV charging stations.
Our experts are constantly on hand to offer support methods for our customers, as well as those with existing EV charging stations installed by other companies. Not only will our specialists provide repair services, but they will also arrange surveys, troubleshooting, and careful planning to begin maintenance. Our customer care doesn’t end there, we also pride ourselves on thorough communication with our clients, ensuring that we understand each intricate detail and expectation from an EV charging station.
The smooth operation of your EV charging station is our number one priority. To ensure this, annual aftercare is available, as well as other options, such as our helpline. Being able to contact a specialist almost instantly via our helpline is a huge benefit for our customers. Not only will this receive expert advice and diagnostics over the phone, but further options, such as emergency repair if needed.
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EV Maintenance FAQs
Just like any other form of electrical equipment, EV charging stations absolutely require maintenance. Though our installations and products are of an amazing standard, electrical faults may occur over time, just like any piece of technology. Futhermore, EV charging stations are usually based outdoors and althrough robust, may be effected by certain weather conditions, bumps or tampering.
Often with technology and electrical equipment, faults may not be apparent from the outside as damage or wear may not be present. Instead, faults may be noticed in terms of functionality and not meeting expectations. Regardless of the reason, or even suspectation, be sure to contact Mr Charger’s support team for EV maintenance options.
The maintenance of an EV charging point involves extremely high voltage risks. Tasks such as this require highly trained and qualified personnel, such as our experienced specialists. Attempting such a thing may result in injury or damage to your property, workplace or personnel.
Whilst being very subjective, it depends on certain weather conditions, usage and the number of those using the EV charging station. Providing this information to our support team will be a great way to receive an accurate scope for your EV maintenance needs.